Shipping and returns

Last updated: October 2026

Delivery

• Free tracked delivery on all UK orders.
• Orders are dispatched within 3 to 5 working days. Custom pieces have their own timeline, agreed before you order.
• We currently ship to the United Kingdom only.

Returns

• Returns and exchanges are accepted within 30 days of delivery.
• Buyers are responsible for return postage costs.
• Items must be returned in their original condition. If not, the buyer is responsible for any loss in value.
• Custom commissions made to your spec can’t be returned unless they arrive damaged.

Damaged items

If your figure arrives damaged, email us within 48 hours with photos of the item and packaging and we’ll put it right.